On a return trip from summer camp, Michael Hess’s young son was stuck at Chicago O’Hare airport on a four-hour layover. Having run out of his spending money, he soon grew hungry and called his Dad for help.
His father’s recommended solution: “go to any of the sit-down restaurants and ask if his dad could give them a credit card over the phone.” His son tried it, and everyone turned him down. “None would even try to figure out a way to help,” Hess explains.
What happens next is quite delightful:
But as a concerned dad, I couldn’t give up. Knowing O’Hare practically by heart, and being addicted to pizza, I knew that there was a Wolfgang Puck Express (“WPE” in the dialog to follow) not far from where he was killing time, and with two or three calls I was able to reach them directly. This is how the call went:
Me: “Is there any way you can take my card and charge his meal? I’ll send a picture of the card, whatever you need to feel comfortable.”
WPE: “Unfortunately, we have no way of taking a credit card over the phone…”
Me (assuming that was the end of the sentence): “But, there must be some…”
WPE: “..so just send your boy in here and we’ll make sure he gets a good meal. My store manager and operations manager are both here, and we don’t want him to be sitting around hungry. You don’t have to worry about paying for it.” (more…)