In the movie Annie Hall, Alvy Singer (Woody Allen) tells an old joke about two elderly women having dinner at a Catskill mountain resort. One of them says, “Boy, the food at this place is really terrible.” The other one says, “Yeah, I know; and such small portions.”
Alvy says that’s essentially how he feels about life: it’s full of loneliness, and misery, and suffering, and unhappiness, and it’s all over much too quickly. Many people seem to have a similar complaint after reading the recent New York Times exposé about Amazon.com: The company is a terrible place to work, and it’s almost impossible to get or keep a job there.
The article certainly makes Amazon sound like a brutal place to work. As one former employee says, “Amazon is where overachievers go to feel bad about themselves.” In the third paragraph the Times claims,
At Amazon, workers are encouraged to tear apart one another’s ideas in meetings, toil long and late (emails arrive past midnight, followed by text messages asking why they were not answered), and held to standards that the company boasts are “unreasonably high.” The internal phone directory instructs colleagues on how to send secret feedback to one another’s bosses. Employees say it is frequently used to sabotage others.
Many people will read that and be horrified while others will shrug and say, “Sounds a lot like the company I work for.” There are also those who question the accuracy and fairness of the article (Jeff Bezos, the CEO of Amazon, also owns the Washington Post, a primary competitor of the New York Times). One current employee even explains in detail what the story gets wrong.
I don’t want to bash or defend Amazon. But I do think it is worth asking why, if the company is so horrible, are people beating down Amazon’s door to work there?