S. Truett Cathy, the founder of Chick-Fil-A, died on Monday at the age of 93. He once said, “We live in a changing world, but we need to be reminded that the important things have not changed.” Extremely profitable and popular, Chick-Fil-A has given $68 million to charity since its founding.
Cathy was a master at forging relationships and he noted in his book Eat More Chikin: Inspire More People, “Courtesy is cheap, but it pays great dividends.” The profits of Chick-Fil-A and its customer loyalty testify to Cathy’s successful life and business principles. Customers love Chick-Fil-A not just because of the quality and affordable food but because there is often a noticeable difference on how they are treated compared to rival establishments. The core statement of Cathy’s business is a simple one: “To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick- fil-A.”
Chick-Fil-A is closed on Sunday, bypassing lucrative Sunday sales to honor the Sabbath. He told The Atlanta Journal Constitution, “It’s a silent witness to the Lord when people go into shopping malls, and everyone is bustling, and you see that Chick-fil-A is closed.”
In his book Eat Mor Chikin, Cathy discusses the power of giving:
Nearly every moment of every day we have the opportunity to give something to someone else – our time, our love, or our resources. I have always found more joy in giving when I did not expect anything in return. That’s why I am so thankful that the Lord brought foster children into my life – truly needy individuals who need love more than money, and who appreciate smiles and hugs as much as popcorn and ice cream.
Unexpected opportunities almost always carry with them the chance to be a faithful steward and to influence others positively. These were the lessons I began to learn in childhood from my mother, my siblings, and others around me who cared enough to teach me.